Moreton Bay Business Solutions

Privacy policy (includes data retention)

Privacy Policy – Moreton Bay Business Solutions

1. Who we are
   Moreton Bay Business Solutions (“we”, “us”, “our”) provides subscription marketing and CRM services to trade businesses in Australia, including the Moreton Bay region, through our online platform (“Services”).
   We operate the website moretonbaybusinesssolutions.com (“Website”).

2. Personal information we collect
   We may collect the following personal information when you use our Website or Services:

• Contact details: name, business name, email address, phone number, suburb/region.

• Account details: login credentials, user role, usage preferences.

• Billing details: subscription plan (Pro Tradie Starter, Growth, Enterprise), billing history and invoice details.

• Technical data: IP address, browser type, device information, and usage data (pages visited, actions taken).

• Client data you upload: contact lists, leads, customers and other personal information you input into the platform, as part of your use of the Services.

Payment card information is collected and processed by Stripe, our third‑party payment provider, and not stored by us.​

3. How we collect your information
   We collect personal information when:

• You complete forms on our Website or sign up to a subscription.

• You contact us by email, phone or support request.

• You use the platform and upload or sync contact data.

• We receive analytics or log data from our Website and platform.

4. Why we collect and use your information
   We use personal information to:

• Provide, operate and support our subscription Services.

• Create and manage user accounts and sub‑accounts for your team.

• Process subscription payments via Stripe and manage billing.​

• Communicate with you about your account, updates, support and marketing (where permitted).

• Monitor, maintain and improve the performance and security of the Services.

• Comply with legal, tax and regulatory obligations.

5. Legal basis / consent
   Where required, we rely on:

• Your consent (for example, when you opt‑in to receive marketing).

• Performance of a contract (to provide your subscription and support).

• Our legitimate interests in operating and improving our Services, provided these do not override your rights.

6. How we share personal information
   We may share personal information with:

• Service providers who help us deliver the Services, such as hosting providers, email and SMS gateways, analytics tools and our white‑label CRM/platform provider.

• Stripe, which processes subscription payments and card details on our behalf.​

• Professional advisers (lawyers, accountants, insurers) where reasonably necessary.

• Regulators, law enforcement and government authorities where required by law.

These third parties are only given the information needed to perform their services and must not use it for other purposes.

7. International transfers
   Some of our service providers (including Stripe and cloud hosting providers) may store or process personal information outside Australia.​
   Where this occurs, we take reasonable steps to ensure that appropriate safeguards are in place.

8. Data retention and deletion
   We retain personal information only for as long as necessary for the purposes set out in this Privacy Policy or as required by law:

• Account and billing records: kept while your subscription is active and for up to 7 years after cancellation to comply with tax and record‑keeping obligations.​

• Platform/CRM contact data you upload: kept while your subscription is active. After cancellation, we will delete or irreversibly de‑identify this data within 90 days, subject to any legal retention requirements.

• Marketing contacts (our own email list): kept until you unsubscribe or until it is no longer needed for the purpose for which it was collected.

• Technical logs and analytics: retained for a limited period to maintain security and improve the Services.

You may request deletion or anonymisation of your data where we are not required to keep it for legal or legitimate business reasons.

9. Data security and breaches
   We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure, including using secure hosting, access controls and encryption where appropriate.​
   If a data breach is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) in accordance with the Notifiable Data Breaches scheme.​

10. Your rights
    Subject to applicable law, you may:

• Request access to the personal information we hold about you.

• Request corrections to inaccurate, out‑of‑date or incomplete information.

• Request deletion of your personal information, or object to certain types of processing, where we are not required to retain it.

• Opt‑out of marketing communications at any time by using the unsubscribe link in our emails or contacting us.

11. Third‑party links and client responsibility
    Our Website and platform may contain links or integrations with third‑party services such as Stripe and communication tools.
    Your use of those services is governed by their own terms and privacy policies.​
    Where you upload or sync contact lists and send communications to your customers, you are responsible for obtaining any necessary consent and complying with spam and privacy laws.

12. Contact us
    If you have questions about this Privacy Policy or wish to exercise your rights, please contact:
    Moreton Bay Business Solutions
    [Insert postal address]
    Email: [email protected]

13. [email protected]
    Phone: +61 433 168 169 Sean Bailey CEO

14. Changes to this policy
    We may update this Privacy Policy from time to time.
    The updated version will be posted on this page with a revised “Last updated” date.

“Privacy is an inherent human right, and a requirement for maintaining the human condition with dignity and respect.” – Bruce Schneier